
Handcrafted in Every Stitch
FAQs
At VÉLOISSE, we are committed to
uncompromising quality and conscious luxury. Our collections are crafted using two signature premium materials:
• Genuine Full-Grain Leather: Responsibly sourced as a natural byproduct, offering unmatched durability and a rich, timeless patina over time.
• Vegan Eco-Leather: Mindfully engineered from ultra-premium, ultra-soft eco-friendly polymers that deliver a buttery leather texture while remaining 100% cruelty-free.
Every bag is meticulously handcrafted by skilled artisans to ensure heirloom-worthy quality. (Please refer to the specific product page for exact material details).
Yes, we ship worldwide. We offer free shipping on all orders over USD$80 to supported locations worldwide, including the UK, USA, Australia, UAE, SA and most countries in Europe.
We offer a 30-day return and exchange policy for new and unused items in original condition with tags attached.
Our bags are designed to last for years with simple, daily care:
• Everyday Cleaning: Gently wipe down with a soft, slightly damp microfibre cloth to remove dust and daily grime.
• Storage: When not in use, stuff the interior with tissue paper to maintain its silhouette, and store inside the provided breathable VÉLOISSE dust bag in a cool, dry place.
• Protection: Keep away from prolonged exposure to direct sunlight, high humidity, and alcohol-based liquids (such as hand sanitisers or perfumes).
• For Genuine Leather: Periodically apply a high-quality leather conditioner to nourish the grain and preserve its soft, supple feel.



