FAQs
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Product-Related Questions
1. What materials are your women's bags made of?
Our women's bags are crafted from a variety of high-quality materials. Many of our styles feature genuine leather, known for its durability, luxurious feel, and unique patina that develops over time. We also offer bags made from premium synthetic leather, which mimics the look and texture of real leather while being more affordable and animal-friendly. Additionally, some bags incorporate materials like canvas, nylon, and high-grade metals for hardware to ensure both style and functionality.
2. How do I choose the right bag size?
Each product page provides detailed size measurements, including length, width, and height. We recommend comparing these measurements with your daily essentials, such as your laptop, wallet, makeup, and water bottle, to ensure the bag can accommodate your needs. If you're still unsure, feel free to contact our customer service team, and we'll be happy to assist you.
3. Do you offer bags in different colors?
Yes! We understand that color is an important aspect of personal style. Most of our bag styles are available in multiple colors, ranging from classic neutrals like black, brown, and beige to vibrant hues like red, blue, and green. You can easily view the available color options on each product page.
4. Are your bags suitable for different occasions?
Absolutely! Our collection includes bags designed for various occasions. We have elegant clutches and small crossbody bags perfect for formal events, sleek tote bags and backpacks ideal for work or school, and casual shoulder bags great for everyday outings. Explore our categories to find the perfect bag for your specific needs.
Ordering Questions
1. How can I place an order?
Placing an order is simple! Browse our website to find the bags you love, select your preferred color, size, and quantity, then click "Add to Cart." Once you've finished shopping, click on the cart icon and review your items. Proceed to checkout, where you'll enter your shipping address, select your payment method, and confirm your order.
2. What payment methods do you accept?
We accept a wide range of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other popular digital wallets. All payment transactions are secure, and your personal and financial information is protected.
3. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to assist you, but please note that once an order has been processed for shipping, we may not be able to make changes.
4. Is there a minimum order quantity?
No, there is no minimum order quantity. Whether you want to purchase just one bag or multiple items, you're welcome to shop with us.
Shipping and Delivery Questions
1. How long does shipping take?
Shipping times vary depending on your location and the shipping method you select at checkout. For standard shipping within Europe and the United States, it typically takes 7 - 10 business days. Express shipping options are available for faster delivery, usually within 4 - 8 business days. You can check the estimated delivery time for your specific location on the checkout page.
2. Do you ship internationally?
Yes, we offer international shipping to many countries around the world. However, please note that additional customs duties, taxes, and fees may apply, depending on your country's regulations. These charges are the responsibility of the customer.
3. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on our website or the carrier's official website.
4. What if my order is lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer service team immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund, depending on your preference.
Return and Refund Questions
1. What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item(s) in their original condition, with all tags attached, for a full refund or exchange. Please note that return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon receipt.
2. How do I initiate a return?
To initiate a return, please contact our customer service team, and they'll guide you through the steps.
3. How long does it take to process a refund?
Once we receive your returned item(s) and verify its condition, we'll process your refund within 3 - 5 business days. The refund will be issued to the original payment method used for the purchase.
4. Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color. Please follow the return process and indicate in your return request that you'd like an exchange. Make sure to specify the size and color you prefer. We'll ship the exchanged item to you as soon as possible.
General Questions
1. How can I contact customer service?
You can reach our customer service team via email at hello@veloisse.com or through the contact form on our website. Our customer service representatives are available 9AM-6PM EST to assist you with any questions or concerns.
2. Do you offer discounts or promotions?
Yes, we regularly offer discounts, promotions, and special offers. To stay updated, sign up for our newsletter on our website, and follow us on social media platforms like Facebook, Instagram, and Twitter. You'll be the first to know about exclusive deals and new arrivals.
3. What is your privacy policy?
We take your privacy seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can view our full privacy policy on our website under the "Privacy Policy" section. If you have any questions or concerns about your privacy, please contact our customer service team.